Privacy Policy of Turno Business app

2. How We Collect Your Information

We collect your personal information when you interact with us or use our services, such as when you use our Sites to receive or send a notification about the status of the product or service. We also look at how visitors use our Sites, to help us improve our services and optimise customer experience.

We collect information:

when you create an account with us or you change your account settings;
when you synchronize an order with us and during the order process;
when you give us your consent to contact you via email, phone, post, message, push notification, or via our chat function, to send you marketing campaigns, to invite you to participate in surveys about our services, or our partners’ services;
when you contact us directly via email, phone, post, message or via our chat function; and
when you browse and use our Sites (before and after you create an account with us).

We also collect information from third party sites, such as advertising and social media platforms and our fraud detection provider. If you link your Social Media or your third-party accounts to us, we will keep a record of your Social Media handle, and the other information that is made available to us according to your Social Media account settings. If your employer signs up for Turno, we may receive your contact details from your employer to enable us to provide our services to you (please see the section 5 “Turno for Business” below for more details).

3. Information We Collect From You

As part of our commitment to the privacy of our customers and visitors to our Sites more generally, we want to be clear about the sorts of information we will collect from you.

When you visit the Sites or synchronize an Order or Service through the Sites, you are asked to provide information about yourself including your name and contact details, and payment information such as credit or debit card information, if you are a Partner Establishment. We may also collect your date of birth to verify your age when you purchase age restricted items.

We also collect information about your usage of the Sites and information about you from any messages you post to the Sites or when you contact us or provide us with feedback, including via e-mail, letter, phone or chat function. If you contact us by phone, we record the call for training and service improvement purposes, and make notes in relation to your call. We collect technical information from your mobile device or computer, such as its operating system, the device and connection type and the IP address from which you are accessing our Sites.

We also collect technical information about your use of our services through a mobile device, for example, carrier, location data and performance data such as mobile payment methods, interaction with other retail technology such as use of NFC Tags, QR Codes and/or use of mobile vouchers. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and used by us automatically if you use the service through your mobile device(s) via Turno application, through your mobile's browser or otherwise.

4. Use Of Your Information

We also process your information to determine whether you may be interested in hearing about our Turno for Business service and, if your employer signs up for Turno for Business, to make this service available to you.

Where we think you are using your Turno account for business purposes and your company may be interested in our Turno for Business service, where appropriate, we may contact you (by email or telephone) to let you know about this service. We do this as it's in our legitimate business interests. You have the right to object to receiving these types of communications, which you can do by responding to our emails to unsubscribe or by contacting us using the contact details in this privacy policy.

If your employer signs up for Turno for Business, we will contact you to let you know that the Turno for Business service is available to you. For more information, please contact your employer.

When you use Turno for Business, we will process your information for the purposes set out in the Use of Your Information section above. We will also share personal data relating to your order (such as the order date and time, the payment amount and the partner with which the order was placed) with your employer.

5. Turno For Business

If your employer signs up for Turno for Business, we will contact you to let you know that the Turno for Business service is available to you. For more information, please contact your employer.

7. Marketing

Where you have given your consent or where we have a legitimate interest for doing so (and are permitted to do so by law) we will use your information to let you know about our other products and services that may be of interest to you and we may contact you to do so by email, post, phone or push notification.

We use online advertising to keep you aware of what we’re up to and to help you see and find our services.

You may see our banners and ads when you are on other websites and apps, such as Social Media. We manage this through a variety of digital marketing networks. We also use a range of advertising technologies. The banners and ads you see are based on information we hold about you, or your previous use of Turno or our banners or ads you have previously clicked on. We use your customer’s profile to send you communications that are the most relevant to you. You have certain rights in relation to this type of processing. Please see the section 11 “Your Rights” below for more information.

For more information on our use of advertising technologies and Cookies, please see our Cookie Policy.

You can control your marketing preferences by visiting our website or mobile application.

Where you have chosen at a device level to begin or continue receiving push notifications from us, we may send you push notifications relating to the services that you have requested from us and information about our services and offers. You can choose to stop receiving push notifications from us at any time by changing your preferences on your mobile device.

We may still contact you through email where you have opted out of direct marketing with service communications, including, but not limited to, correspondence providing information about service interruption and delivery safety.

8. Retention Of Your Information

We will not retain your information for any longer than we think is necessary.

Information that we collect will be retained for as long as needed to fulfil the purposes outlined in the Use of Your Information section above, in line with our legitimate interest or for a period specifically required by applicable regulations or laws, such as retaining the information for regulatory reporting purposes.

When determining the relevant retention periods, we will take into account factors including:

our contractual obligations and rights in relation to the information involved;
legal obligation(s) under applicable law to retain data for a certain period of time;
statute of limitations under applicable law(s);
our legitimate interests where we have carried out balancing tests (see the section 4 “Use of Your Information”);
potential disputes; and
guidelines issued by relevant data protection authorities.

Otherwise, we securely erase your information where we no longer require your information for the purposes collected.

9. Disclosure Of Your Information

The information we collect about you will be transferred to and stored on our servers located within the USA. We are very careful and transparent about who else your information is shared with.

We share your information with other Appadia Inc group companies only where necessary for the purposes set out in the Use of Your Information section above. We share your information with third party service providers which provide services on our behalf. The types of third party service providers whom we share your information with include for example:

Payment providers (including online payment providers and fraud detection providers);
IT service providers (including cloud providers);
Restaurant and grocery partners;
Customer support partners (including, but not limited to, companies that assist us to provide customer or technical support); and
Marketing and advertising partners (to learn more about our website data sharing policy please see our Cookie Policy mentioned in the Cookies section above).

Turno also shares your information when we promote a programme or offer a service or product in conjunction with a third-party business partner. We will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the programme or offer will include the name of the third-party business partner, either alone or with ours. An example of such a business partner relationship would be a partner that we partner with for providing our services.

If you submit comments and feedback regarding the Sites, services, and our partners we may share such comments and feedback with our partners. In addition we may share health information about you with our partners where you volunteer and consent to this, for example if you report any specific food allergies after placing an order.

If our business enters into a joint venture with, purchases or is sold to or merged with another business entity, your information may be disclosed or transferred to the target company, our new business partners or owners or their advisors.

We may also share your information:

if we are under a duty to disclose or share your information in order to comply with (and/or where we believe we are under a duty to comply with) any legal obligation or regulatory requirement. This includes exchanging information with other companies and other organisations for the purposes of fraud protection and prevention, and with law enforcement for crime prevention;
in order to enforce our contractual terms with you and any other agreement;
to protect the rights of Turno, our partners or others, including to prevent fraud; and
with such third parties as we reasonably consider necessary in order to prevent crime, e.g. the police or for health and safety purposes.

10. Security

We adopt robust technologies and policies to ensure the personal information we hold about you is suitably protected.

We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage.

Where you have chosen a password that allows you to access certain parts of the Sites, you are responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Sites; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

11. Your Rights

Subject to applicable law, you may have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact us using the Contact Details set out above.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.

The right of access. You have the right to obtain access to your information (if we’re processing it). This will enable you, for example, to check that we’re using your information in accordance with data protection law. If you wish to access the information we hold about you in this way, please get in touch (see Contact Details).

The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. You can request that we rectify any errors in information that we hold by contacting us (see Contact Details).

The right to erasure. This is also known as 'the right to be forgotten' and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you by contacting us (see Contact Details). This right is not absolute and only applies in certain circumstances.

The right to restrict processing. You have rights to 'block' or 'suppress' further use of your information in certain circumstances. When processing is restricted, we can still store your information, but will not use it further.

The right to data portability. You have the right to obtain your personal information in an accessible and transferrable format so that you can re-use it for your own purposes across different service providers. This is not an absolute right however and there are exceptions. To learn more please get in touch (see Contact Details).

The right to lodge a complaint. You have the right to lodge a complaint about the way we handle or process your information with a competent data protection authority (see Complaints).

The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. if we rely on consent as a legal basis for processing certain information), you have the right to withdraw that consent at any time. You can do this by contacting us (see Contact Details). Withdrawing consent will not, however, make unlawful our use of your information before you withdraw consent.

The right to object to processing. You have the right to object to certain types of processing, including processing for direct marketing and profiling. You can object by changing your marketing preferences, disabling cookies as set out in the Cookies and Marketing sections above or by getting in touch (see Contact Details).

Turno

Privacy Policy - Business

Last modified: April 2021

1. Contact Details